Complaints Procedure

If you have a complaint or concern about the care and treatment you have received from any of the staff at Scorton Medical Centre please let us know.  We hope that most problems can be sorted out easily and in a timely manner by raising the concern at the time.  However, if your problem is not one that can be sorted out in this way, we would like you to let us know as soon as possible, as this will help us to establish what happened more easily.  Please put your complaint in writing addressed to:

Caroline Harker

Practice Manager

Scorton Medical Centre

Stags Way



North Yorkshire

DL10 6HB

Alternatively please ask reception for our In House Complaints form.  If you need any help in completing please ask and we will be happy to help.

We will acknowledge your complaint within two working days and aim to have a full response to you within 21 days.  We will investigate the matter to find out what went wrong, what could have been done differently, any lessons we can learn as a practice and ensure you receive an apology where this is appropriate.

Please note that we cannot deal with complaints raised on behalf of someone else unless they give us their express consent to do so (in writing).