Changes to Repeat Prescription Ordering From the 1st August 2021

Table of Contents

Telephone Prescriptions

After many years of accepting repeat prescription requests over the telephone and following discussions within the Practice and research within the local area, we have taken the decision to stop taking prescription requests over the telephone from 1st August 2021. The first and most important reason is safety. We are getting increased numbers of discrepancies between what the patient says they have ordered and what has been requested by the surgery team. Mistakes are likely to be due to confusion with drug names.  The Practice is getting busier and busier with more people on repeat medication for ever increasing complex conditions. The decision was made to stop the taking of prescriptions over the telephone to minimise the risk of a potential error causing a significant event. We hope in making the change it will free up our phone lines for patients contacting us for other queries. We understand that this might not be popular with some patients, but we hope you will understand that safety is of the paramount importance.

How to request Prescriptions

You can request your repeat medication by the following methods:

• Order online – using the NHS app.
• Using your repeat slip (right hand side of green prescription) – ticking the items you need to order and handing/posting this slip into the Practice. There are 2 post boxes available, 1 outside the Practice on the wall next to the entrance door and 1 inside the doorway on the wall. 

​Please note this will not alter the time it takes to process a repeat prescription which is 3 working days.